Ward, M. K., & Broniarczyk, S. M. (2016). Journal of Marketing Research, 53(6), 1001–1018. DOI: 10.1509/jmr.13.0537.
Read the original source →Close givers sometimes depart from explicitly stated recipient preferences because they want their selection to demonstrate how well they know the recipient. In the study's registry setting, this behavior was particularly likely when the giver would receive credit for the choice. Ironically, more distant givers were often more willing to follow the registry and therefore selected something closer to the recipient's stated preference.
Relationship closeness is genuinely relevant, but we should distinguish recipient fit from the giver's desire to signal intimacy. GiftNav should help the user accomplish both where possible rather than assuming "more personalized" always means "better."
Last reviewed September 14, 2026.